I help technology companies and SaaS businesses onboard users, encourage product adoption, build customer communities, gather feedback and improve retention. I work with founders, Heads of Marketing and Customer Success leaders in the UK, USA, Australia and Canada.
What the community is for, whom it serves and how it supports the business.
Onboarding, daily engagement, moderation, programming, member communications and reporting.
Participation, retention, relationships, referrals, product adoption or other outcomes that matter to the client.
Prices are in GBP.
One-off strategy and setup
£1,500
Starting price
For businesses that have a community but no clear strategy, or are preparing to launch one.
Indicative duration: 2–3 weeks. Ongoing management is separate.
Core recurring service
£2,000
Per month
For businesses that need someone to run one established community consistently.
Initial scope: one community, one primary platform and agreed service hours.
Premium managed partnership
£3,500+
Per month
For businesses that want strategic ownership alongside hands-on management.
More platforms, additional communities, intensive events and extended coverage are priced separately.
Building an education business and community, with an audience of over 30,000.
Training more than 25,000 African SMEs and supporting adoption through training, resources and community engagement.
Building an AI learner community across six countries, alongside workshops and learning experiences.
Creating opportunities for people to connect, learn, participate and develop relationships.
A fractional community manager runs your community on an ongoing, part-time basis, so you get an experienced lead without a full-time hire. In my Fractional Community Manager service that means monthly planning and regular member communications, day-to-day engagement and moderation during agreed hours, member onboarding and activation, one recurring engagement programme, one online community event per month, and a monthly performance report with recommendations.
My Fractional Community Manager service is £2,000 per month for one community on one primary platform with agreed service hours. A one-off Community Foundation (strategy and setup) starts at £1,500, and the Fractional Head of Community partnership starts at £3,500 per month. Additional platforms, communities, intensive events and extended coverage are priced separately.
A fractional community manager runs one established community consistently: engagement, moderation, onboarding, events and reporting. A fractional head of community adds strategic ownership on top: community growth and retention strategy, collaboration with marketing, customer success or product teams, feedback analysis and customer insight reporting, advocacy programmes and quarterly strategic reviews.
If you already have a community but no clear strategy, or you are about to launch one, start with the Community Foundation. It covers a community and audience audit, purpose, positioning and member journey, an engagement and programming plan, community guidelines and moderation procedures, and a measurement framework with a 90-day roadmap. It typically takes 2–3 weeks, and ongoing management is separate.
I work with technology companies and SaaS businesses in the UK, USA, Australia and Canada. The people I usually work with are founders, Heads of Marketing and Customer Success leaders who want to onboard users, encourage product adoption, build customer communities, gather feedback and improve retention.
Tell me a little about your business, then pick a time for a call.